Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from theneatskincompany.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, Paypal, Shop Pay), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/theneatskincompany
INSTAGRAM - https://www.instagram.com/theneatskincompany
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
MINORS
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@theneatskincompany.com
Frequently Asked Questions
NORMAL SKIN
Do you have normal skin? Consider yourself lucky! Normal skin is well-balanced, with just the right amount of oil production. It feels neither too oily nor too dry. If you wake up with a fresh, radiant complexion, you likely have normal skin.
Your mission? Maintain your skin's natural harmony. A gentle cleanser and moisturizer can work wonders.
OILY SKIN
Oily skin tends to shine, especially in the T-zone (forehead, nose, and chin). It's caused by overactive sebaceous glands. But here's the silver lining – oily skin ages more slowly!
The key? Balance. Avoid harsh, drying products. Opt for a gentle cleanser and oil-free moisturizer.
COMBINAISON SKIN
Combination skin is a bit of a puzzle. It's both oily and dry, often with an oily T-zone and drier cheeks. Balancing act, right? The trick is to tailor your skincare routine to different areas of your face.
Use a gentle cleanser, toner, and moisturizer that address both dry and oily areas.
DRY SKIN
Dry skin often feels tight, itchy, and flaky. It's thirsting for moisture! If you're prone to dry skin, you're in the right place.
You need products specifically designed to hydrate and nourish. The key is gentle exfoliation and rich, hydrating moisturizers. We'll guide you through the journey to radiant, hydrated skin.
MATURE SKIN
Mature skin is a story of wisdom and experience. It's more prone to fine lines and changes in texture. But remember, aging is a natural process, and mature skin deserves to glow beautifully.
Proper care is essential – think antioxidants, collagen-boosting products, and sun protection.
LOST?
Contact our expert at hello@thenearskincompany.com and we will assist you in this first step of you new journey.