Frequently Asked Questions (FAQ)

Can I use Self Named if I live outside the European Union?

We currently ship only to countries in the European Union, the United Kingdom and the United States. We are looking to bringing Neat Skin to other places, but please write as an email to hello@theneatskincompany.com if you feel left out and we'll see what we can do about it.

Fulfillment processes may vary from the product quantity. For shipping 1-10 items the fulfilling time can be 2-3 working days, 10+ items can be up to 5-7 working days.

Sorry, we can only accept returns for damaged or faulty items.

In such cases, please reach out to us at hello@theneatskincompany.com and we will get back to you within 7 working days.

Once processed, your order should typically arrive within 4-8 working days. Occasionally it may take a little longer to reach you, especially if it's a larger order – if you still haven’t received your order after 14 working days, please get in touch with our customer service at hello@theneatskincompany.com.

Net Skin currently ships to European Union member countries, the United Kingdom and the United States.

You'll be sent a shipping confirmation email with your tracking number as soon as your order is on the way.

If your tracking number isn’t working or you haven’t received it, please reach out to our customer service and we will further assist.

The products go through several testing phases and processes:

The formulation process begins after checking the guidelines from ingredient suppliers about recommended usage and concentration for each ingredient. Sometimes, we even test several hundreds of samples to decide on the best formula.

We believe that beauty should be cruelty free, which is why we don't test (and never will) on animals. Instead, each product is tested by volunteers who share their skin’s reaction after testing and provide their subjective evaluation – both are taken into account when refining the formula. 

After a product is created, it is tested in a laboratory by measuring various physical and chemical properties, determining stability and expiration date, as well as studying and defining standards for storage. In accordance with law, the product is tested by a qualified chemist to ensure it complies with safety and consistency tests. We also send the items to external labs to make sure that the chosen preservatives work well throughout the validity period.

We also check physical and chemical properties for each batch we manufacture to ensure that the product from production is consistent with the approved version from the laboratory.

All Self Named products are formulated with clean ingredients and checked for safety, but they have not been specifically tested on pregnant or breast-feeding women. For those pregnant or breast feeding we recommend checking the ingredients list of any product with a doctor to address any concerns.

Yes. No corner cutting. Full stop.

You can be sure that all our products are free from parabens, mineral oils, silicones, PEG, chemical UV filters, microplastics, synthetic fragrances, artificial colourants and other questionable ingredients.

The most common allergens found in the products are Limonene, Linalool, Citral, Citronellol, Geraniol, Eugenol. The ingredients of each product are clearly listed on the product page, please check against the list to identify potential allergens.

This varies formula to formula – please see the product description for most accurate answer. But in general, in a natural certified formula at least 95% of total ingredients are natural.

Whereas in an organic certified formula, at least 95% of total ingredients are natural, at least 10% come from organic farming, and 95% of all plant-based ingredients must be organic, too.

Yes – we do not use sythetic fragrances. All our fragrance compositions are 100% vegan, carefully curated using natural aromatic substances, with no phthalates or other synthetic preservatives involved.

We do not add palm oil to our formulas as a separate ingredient, however, palm oil derivatives may be part of another ingredient and are present in most products (for example, palmitic acid), although in a very low concentration.

All ingredients containing palm oil derivatives are RSPO (Roundtable on Sustainable Palm Oil) certified, which means that plantations are cultivated using sustainable methods.

The only sulfate that we use in our products is sodium coco sulfate (SCS), which is approved by the third-party certification organisation COSMOS. SCS does not penetrate the epidermis and is far less irritating than the often-used sodium lauryl sulfate (SLS).

The very heart of Neat Skin products - the active ingredients - is flowers and herbs from the Baltic meadows and forests.

The natural environment in the Baltic region is unique because the northern summers are much shorter, leaving flowers with a much shorter time to attract bees for pollination. Plants are compelled to concentrate their blossoming vigour in this short blossoming time. As a result, at the time of harvest they are rich with the active ingredients required to survive in bitter climates.

We believe that all skincare and makeup on the planet should be done right – effective yet friendly to the skin and our environment.

Neat Skin marries nature with science to create game-changing products that harness powerful plants actives to deliver real results.

Nourishing both the skin and senses, all products are Natural and Organic Certified according to the international COSMOS standard by ECOCERT Greenlife.

Not all alcohols are created equal, and not all are bad for the skin – each ingredient in Self Named formulas has been carefully evaluated to ensure it is safe to use.

Please check the INCI ingredient list for each product to find out it contains alcohol and/or alcohol derivatives.

However, majority of products has some traces of alcohol since most plant extracts (except in oil products) are made using alcohol-based extraction methods.

So even though there might be no alcohol and/or alcohol derivates listed in INCI, we can’t claim the products are actually alcohol-free.

This varies from formula to formula – generally, most of the products have a 2-year shelf life from production. The products that you receive will have no less than 6 months validity period, but on average they will have 12-24 months of validity period.

After opening, the products have a 3-24 validity period. But rest assured, there’s also an expiration date listed on the packaging.

To keep your products safe, store them in a dry, cool place (recommended 10-20 degrees Celsium) out of direct sunlight. Humidity and sunlight can speed up the aging of products, making them expire quicker.

Yes, all Neat Skin products are Natural and Organic Certified according to the international COSMOS standard by ECOCERT Greenlife.

Yes, all Neat Skin products comply with the Regulation (EC) No.1223/2009 for finished cosmetic products placed on the EU market, meaning they can be legally sold in the EU.

Yes, our production facility is certified according to ISO 22716:2007, the international standard for Good Manufacturing Practices for cosmetics.

We currently accept Visa, Visa Electron, MasterCard, Maestro and PayPal.

If your payment didn’t go through, please check if your card’s billing details match with what you’ve entered into our system. If not, we suggest trying another payment method or making sure there are enough funds on the chosen account.

Still having trouble? Please contact our customer service.

Once an order has been placed, we are unable to make any changes since we immediately start processing it. This includes amending the delivery address, shipping method, or removing items from the order. However, you can contact our customer service and we will try our best to fix it.